Terms of service

Liability Limit for Use of Supplements

By using our website and purchasing our products, you acknowledge that:

• Our supplements are intended for healthy adults only.
• Individual results may vary based on diet, exercise, lifestyle, and genetic factors.
• We are not liable for any adverse effects resulting from misuse, overuse, or use contrary to the instructions provided.

Use of our products is at your own risk, and it is your responsibility to consult a healthcare professional if you are unsure.

Returns & Refunds Policy

• Products may only be returned if they are unopened, unused, and in their original packaging.
• Refunds will be processed once the returned items are received and inspected.
• Shipping costs for returns are the responsibility of the customer, unless the product is faulty or damaged on delivery.
• Please refer to our full Returns & Refunds page for detailed instructions.

Governing Law & Jurisdiction

These Terms & Conditions are governed by the laws of England & Wales.
Any disputes arising from your use of this website or purchase of our products will be subject to the exclusive jurisdiction of the courts of England & Wales.

Returns & Refunds Policy

Right to Cancel (14-Day Cooling-Off Period)

Under the Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your goods, even if you change your mind.

• To cancel, please contact us at [email address] or via our contact form within 14 days.
• Products must be returned unopened, unused, and in their original packaging.
• You are responsible for the cost of returning items, unless the item is faulty or damaged.
• Refunds will be processed to the original payment method within 14 days of us receiving the returned items.

⚠️ Important: Due to health and safety reasons, opened or used food supplements cannot be returned.

 Faulty or Damaged Items

If your product arrives damaged or faulty, we will:

• Replace the item free of charge, or
• Offer a full refund if a replacement is not possible.

Please report faulty or damaged items within 14 days of receipt, with a description and photos where possible.

Refund Processing

• Refunds are usually processed within 14 days of receiving your returned item.
• The refund will be made using the same payment method used to place the order.
• Shipping costs for returning non-faulty items are not refundable.

How to Return an Item

1. Contact us at [email address] to request a return.
2. Pack the product securely in its original packaging.
3. Ship it to the following address:
   [Your Registered Company Address]
4. Keep a proof of postage for your records.

Exceptions

• Opened or used supplements cannot be returned for hygiene and safety reasons.
• Digital products, gift cards, or personalised items may have different return rules.